Frequently Asked Questions
Everything you need to know about our handcrafted Italian footwear and services.
Where are Velasca products made?
All our shoes and accessories are 100% handcrafted in Montegranaro, Italy, by master artisans who use centuries-old traditional techniques.
How do I know which size to order?
Our shoes generally follow standard European sizing. We recommend checking our detailed Size Guide on each product page or choosing the size you typically wear in other Italian dress shoes.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Returns are free of charge from most countries to ensure you find your perfect fit.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for international orders, depending on your location and customs processing.
What types of leather do you use?
We use only premium materials, including full-grain calf leather, refined suede, and long-lasting cordovan, all sourced from the finest Italian tanneries.
Can my Velasca shoes be resoled?
Yes, most of our footwear is constructed using the Blake or Goodyear welt method, which allows the soles to be replaced by a professional cobbler, extending the life of your shoes.